Voltr, a service operated by Voltr, Inc. ("Voltr," "we," "us," or "our"), is committed to protecting your privacy. This policy describes what personal information we collect, how we use it, how we disclose it, how long we retain it, your rights, and how to contact us with questions or requests.
This Privacy Policy describes how Voltr collects, uses, discloses, retains, and protects personal information in connection with our website, platform, integrations, beta services, communications, and related services. This policy applies to:
Depending on the context, Voltr may act as a controller/business for account, billing, website, security, legal, analytics, and business operations data, and as a processor/service provider for personal information processed on behalf of a customer through the Subscription Services. Our Data Processing Addendum describes these roles in more detail.
If you are a creator, end customer, parent, guardian, or other individual whose data has been processed by Voltr and you wish to exercise privacy rights, please contact us at contact@getvoltr.com. We will respond to verifiable requests in accordance with applicable law.
From Users:
About Creators (via third-party APIs):
Creator data is accessed through official third-party platform APIs, customer-authorized platform connections, customer-provided or creator-provided data, and other lawful sources permitted by applicable law and platform terms. We do not scrape or collect creator data through unauthorized means.
Platform Data obtained through TikTok, TikTok Shop, Meta, Instagram, Shopify, or other third-party platform integrations is used only to provide, secure, maintain, troubleshoot, and support the customer-authorized integration; to comply with applicable law; and as otherwise permitted by the applicable platform terms and developer policies. We do not sell Platform Data or use it to train general-purpose AI models.
We do not use creator data for purposes beyond those described above and those permitted by the applicable third-party platform's developer policies.
We do not sell your personal information. We do not share personal information for cross-context behavioral advertising as defined under the California Privacy Rights Act (CPRA), and we do not engage in the "sharing" of personal information as defined under CPRA. We may share data with:
Where we use AI providers to support Voltr features, those providers process data as service providers or sub-processors under contract and may not use Customer Content or Platform Data to train general-purpose models except as expressly permitted by our agreement with them and applicable platform terms.
If you integrate an e-commerce store with Voltr, we may receive personal data about your end customers (individuals who have purchased from your store). End-customer data is treated as a distinct and more sensitive data category. We process end-customer data solely to provide the services you have requested and do not use it for any independent purpose. You are responsible for ensuring that your collection and sharing of end-customer data with Voltr is disclosed in your own privacy notices to those customers.
If a customer connects a Shopify store to Voltr, Voltr may process Shopify store, order, customer, and related e-commerce data as a service provider or processor on behalf of that customer. Voltr processes Shopify data only to provide, secure, maintain, troubleshoot, and support the customer-authorized Shopify integration; to comply with applicable law; and as otherwise permitted by Shopify's applicable terms and policies.
For Shopify integrations, Voltr processes Shopify privacy webhooks relating to customer data access requests, customer redaction requests, and shop redaction requests, including customers/data_request, customers/redact, and shop/redact. When Voltr receives a valid Shopify privacy webhook, Voltr will acknowledge receipt and complete the required access, deletion, redaction, or shop-level deletion action within the timeframe required by Shopify and applicable law, unless retention is legally required or permitted.
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the platform, maintain integrations, support customers, comply with legal obligations, prevent fraud and abuse, resolve disputes, enforce agreements, and maintain security.
Unless a shorter period is required by law, platform policy, or a verified deletion request, our general retention periods are:
Platform Data may be subject to shorter retention or deletion periods required by the relevant third-party platform. If a third-party platform revokes Voltr's access, sends a deletion or redaction request, or changes its data use restrictions in a way that requires deletion, we will delete, de-identify, restrict, or render inaccessible the affected Platform Data, typically within 7 days of receiving the request or within the period required by the applicable platform terms.
If you submit a verified deletion request, we generally delete or de-identify personal information within 30 days, unless a different period is required or permitted by applicable law. Some privacy laws give us up to 45 days or longer to respond to certain rights requests, and GDPR requests are generally addressed within one month unless an extension is permitted by law.
After account termination, Customer Content and stored Creator Content are deleted from active systems within 90 days unless a verified deletion request, platform deletion request, or applicable law requires a shorter period, or unless retention is legally required or reasonably necessary for security, fraud prevention, disputes, accounting, tax, or legal compliance. Deleted data may remain in encrypted backups until those backups are overwritten or expire in the ordinary course. Backup data is isolated from active systems and is not restored except for disaster recovery, security, legal, or compliance purposes.
You may request earlier deletion of personal information by contacting contact@getvoltr.com.
We use cookies and similar technologies to operate the website and platform, secure accounts, remember preferences, understand product usage, and improve our services. Cookies generally fall into these categories:
Where required by law, we will request consent before placing non-essential cookies or provide an opt-out mechanism. You may adjust cookie preferences through the cookie banner or account settings where available, or by contacting us. We do not currently sell personal information or share personal information for cross-context behavioral advertising. Where legally required and applicable to our practices, we will honor recognized opt-out preference signals, such as Global Privacy Control, as a request to opt out of sale or sharing.
Depending on your state or jurisdiction of residence, you may have the following rights regarding your personal data:
These rights may apply to residents of California, Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Delaware, Iowa, Indiana, Montana, Tennessee, New Hampshire, New Jersey, Nebraska, Maryland, Minnesota, and other states with applicable privacy laws, as well as to creators whose data we process regardless of account status, where required by law.
To exercise privacy rights, contact us at contact@getvoltr.com. We may need to verify your identity or authority before fulfilling a request. If you submit a request through an authorized agent, we may require proof of authorization and may ask you to verify your identity directly unless prohibited by law.
If we deny your request, you may appeal by replying to our decision email with "Privacy Appeal" in the subject line or by emailing contact@getvoltr.com. We will respond to appeals within the timeframe required by applicable law.
While Voltr is operated from and primarily directed to the United States, we may process personal data of individuals located in the European Economic Area (EEA), the United Kingdom, or other jurisdictions outside the U.S.
Lawful basis under GDPR. Where the General Data Protection Regulation applies, we rely on the following lawful bases under Article 6(1):
Your GDPR rights. If GDPR applies to you, you have the right to access, rectify, erase, restrict processing of, port, and object to processing of your personal data. You may exercise these rights at contact@getvoltr.com. You also have the right to lodge a complaint with your local supervisory authority.
International transfers. Personal data we collect may be transferred to and processed in the United States. Where required, we rely on the European Commission's Standard Contractual Clauses (SCCs) or equivalent transfer mechanisms to safeguard such transfers.
Where Voltr processes personal data on behalf of a customer as a processor, Voltr processes that data under the customer's documented instructions and the Voltr Data Processing Addendum. Where required for international transfers, we rely on the European Commission's Standard Contractual Clauses, the UK International Data Transfer Addendum, or another lawful transfer mechanism.
We implement security measures consistent with industry standards for SaaS platforms handling personal data, including:
No system can be guaranteed perfectly secure. If you become aware of a security issue, please report it to contact@getvoltr.com.
Our platform may contain links to third-party sites. We are not responsible for their privacy practices.
Voltr is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.
Because Voltr processes creator data obtained through third-party platforms, some creator information may relate to individuals under 18. We do not knowingly target, profile, or facilitate outreach to creators under 18 unless permitted by applicable law, platform policy, and the relevant customer's documented authorization. If you are a creator, parent, or guardian and believe Voltr has processed data relating to a minor in a manner that is not permitted, contact us at contact@getvoltr.com and we will review the request.
We may update this policy periodically. We will notify you of material changes via email or platform notification prior to the changes taking effect.
For privacy-related questions, rights requests, security issues, or general support, contact contact@getvoltr.com.