Terms of Service

Last updated: September 8, 2026

These Terms of Service (the "Terms of Service") constitute a legal agreement between Voltr, Inc., a Delaware corporation ("Voltr," "we," "us," or "our"), and (a) the customer identified on the account registration page, which may be a natural person or an organization ("Customer"), and (b) each individual who submits Creator Content through a Voltr submission or coaching workflow (a "Submitting Creator"). "You" and "your" refer to the Customer or Submitting Creator as the context requires. Voltr offers access to certain features of its website (the "Website") and its proprietary software-as-a-service offering (collectively with the Website, as updated and modified from time to time, the "Subscription Services") on the terms below. By creating an Account, checking a box that refers to these Terms of Service, or submitting Creator Content after being shown the applicable rights grant, you accept these Terms of Service. If you do not agree, do not create an Account or submit Creator Content.

Important: These Terms of Service contain a mandatory arbitration provision and class action waiver that, as further set forth in Section 9.3 below, require the use of arbitration on an individual basis to resolve covered disputes with Voltr. This means that you are giving up the right to sue Voltr in court or in class actions of any kind for those disputes.

1. Access Rights; Subscription Services; Ownership

1.1 Right to Access

Subject to these Terms of Service and any limitations set forth on the Website, Voltr grants to Customer a nonexclusive, nontransferable, revocable, non-licensable limited right to access and use (the "Access Rights") the Subscription Services through the Website, solely for the internal business or non-profit purposes or personal use of Customer, and solely during the Subscription Term (defined below in Section 8.1). Voltr may, in its sole discretion, change or delete any part of the Subscription Services, including the web address through which Customer may access the Subscription Services.

1.2 Registration

To access the Subscription Services, Customer must create an Account by submitting all information requested by Voltr on the Website. Customer represents that all information provided to Voltr at any time during or after the Account creation process (the "Registration Information") will be true, accurate, complete, and current, and that Customer will promptly update its Registration Information as necessary. If you are not the Customer, you represent and warrant that you have the legal right to open this Account on behalf of Customer and that these Terms of Service constitute valid and binding obligations of Customer. To complete the registration process, you must be at least 18 years old.

1.3 Documentation; Subscription Plans

The Website contains textual and graphical materials that describe the features, functions, and uses of the Subscription Services (the "Documentation"). Voltr may offer or limit certain features, functionality, and Customer rights on a differentiated basis among various subscription plans, levels, or packages described on the Website from time to time (each, a "Subscription Plan"). Access Rights and Fees may vary by Subscription Plan.

1.3A Beta and Early Access Services

From time to time, Voltr may make certain features, integrations, workflows, or versions of the Subscription Services available on a beta, pilot, preview, invite-only, or early-access basis ("Beta Services"). Beta Services are pre-release offerings and may be incomplete, contain errors, be unavailable, change materially, or be discontinued at any time. Customer may use Beta Services only for evaluation and ordinary business testing, and not for mission-critical, regulated, or high-risk uses. Voltr makes no commitment to make any Beta Service generally available or to preserve any feature, workflow, data model, integration, or output from a Beta Service.

Beta Services are provided "as is" and "as available," without any warranty, support commitment, service level, uptime commitment, or indemnity obligation, to the maximum extent permitted by law. Customer is responsible for reviewing all actions, messages, recommendations, ads, creator selections, forecasts, and other outputs generated or enabled by Beta Services before relying on or using them. Voltr may suspend, limit, or terminate Customer's access to Beta Services at any time, with or without notice, including to protect Voltr, third-party platforms, creators, end customers, or other users.

During the private beta period, Voltr will provide access to the Beta Services without charge unless Voltr and Customer separately agree in writing to paid beta pricing. Free beta access will not automatically convert into a paid subscription unless Customer first receives the applicable pricing, billing frequency, renewal terms, and cancellation method, and affirmatively selects or accepts a paid Subscription Plan. Voltr may end, limit, or modify the free beta at any time, but Voltr will not charge Customer for continued access unless Customer has authorized payment under a paid Subscription Plan. Customer agrees that any feedback, suggestions, requests, bug reports, or recommendations relating to Beta Services may be used by Voltr without restriction or compensation, subject to Voltr's obligations regarding Customer Content and personal data.

1.4 Authorized Users

The Subscription Services may be accessed and used only by Customer or individual employees and contractors authorized by Customer (each, an "Authorized User"), up to the maximum number permitted by Customer's selected Subscription Plan. Voltr may include functionality that grants Authorized Users administrative control over Customer's Account, including the ability to designate Authorized Users, set permissions, and revoke access. Customer will at all times be responsible for any breach of these Terms of Service by any Authorized User, whether or not such action was authorized by Customer, and any action taken by an Authorized User shall be deemed an action taken by Customer for purposes of compliance. Voltr may, at any time and without liability, suspend an Authorized User's access if Voltr reasonably believes such Authorized User has violated these Terms of Service.

1.5 Hosting; Technical Requirements

During the Subscription Term, Voltr will host, operate, and maintain the infrastructure necessary to access and use the Subscription Services via the Website. Customer acknowledges that its and its Authorized Users' access depends on internet services. Customer is responsible for procuring and operating all computer systems, internet and telecommunications services, and other hardware and software required to access and use the Website. Voltr will not be responsible for any loss or corruption of data, lost communications, or other damage arising from such telecommunications, internet services, hardware, or software.

1.6 Proprietary Rights; No Implied Licenses

The Website, the Subscription Services (including all software code), the Voltr Content (defined below), Documentation, Analytics (defined below), and all content and materials that are not Customer Content or Creator Content (defined below), and all improvements, modifications, derivative works, or innovations made thereto and all Intellectual Property Rights therein (collectively, the "Voltr Materials") are, as between the parties, the exclusive property of Voltr, even if such improvements result from suggestions, enhancement requests, or feedback provided by Customer. Except for the Access Rights expressly granted herein and the license to the Voltr Content granted in Section 3.3, all rights are reserved by Voltr. These Terms of Service do not convey to Customer any rights of ownership or other Intellectual Property Right in the Voltr Materials. No right is granted to distribute, publish, modify, adapt, translate, or create derivative works of the Voltr Materials. Customer shall accurately reproduce all proprietary notices contained within the Voltr Materials. Voltr shall own all Intellectual Property Rights in any feedback, comments, or suggestions Customer or its Authorized Users provide regarding the Voltr Materials, and Customer hereby assigns all such rights to Voltr.

"Intellectual Property Rights" means the exclusive rights held by the owner of a copyright, patent, trademark, or trade secret, including (a) the rights to copy, publicly perform, publicly display, distribute, adapt, translate, modify, and create derivative works of copyrighted subject matter; (b) the right to exclude others from using, making, selling, offering to sell, and importing patented subject matter; (c) the rights to use marks as an indication of ownership, origin, affiliation, endorsement, or sponsorship; and (d) the rights to apply for any of the foregoing.

1.7 Analytics

"Analytics" means information, data, statistics, metadata, inferences, interrelationships, or associations generated by or from the Subscription Services, or regarding Customer's or its Authorized Users' use of the Subscription Services. Voltr may create, collect, use, and disclose Analytics for industry analysis, benchmarking, analytics, marketing, model improvement, and other business purposes in support of the provision and improvement of the Subscription Services. Analytics will be in aggregate or anonymous form only and will not contain Customer Content or Creator Content.

1.8 Privacy

Voltr's collection and use of Customer's and Authorized Users' personal information, and any data or Analytics relating to use of the Website or Subscription Services, is governed by the Voltr Privacy Policy, as it may be updated from time to time. A current copy is available on the Website.

1.8A Data Processing Addendum

To the extent Voltr processes personal data on behalf of Customer in connection with the Subscription Services, including Customer Content, Platform Data, creator data, Shopify or other e-commerce end-customer data, and other personal data processed at Customer's direction, the Voltr Data Processing Addendum ("DPA") applies and is incorporated into these Terms of Service by reference.

For personal data processed on Customer's behalf, Customer is the controller, business, or equivalent entity under applicable privacy law, and Voltr is the processor, service provider, contractor, or equivalent entity. Voltr may also process personal data as an independent controller/business for account administration, billing, security, fraud prevention, legal compliance, website analytics, service improvement, and other business purposes described in the Privacy Policy. If there is a conflict between these Terms of Service and the DPA with respect to the processing of personal data, the DPA will control to the extent of the conflict.

1.9 Third Party Services

The Subscription Services may include, feature, integrate with, or link to information, data, content, websites, or services from third parties (collectively, "Third Party Services"). Customer acknowledges that (a) Voltr is not responsible or liable for, and makes no representations as to, any Third Party Services; (b) Voltr shall have no liability whatsoever in connection with any Third Party Services; (c) the availability, features, functionality, and terms applicable to any Third Party Services may change or be discontinued at any time, with or without notice, in the sole discretion of the applicable third party; and (d) Customer's use of any Third Party Services shall be governed by the terms of the applicable third party. All Third Party Services are provided "as is" and "as available," and Voltr makes no warranty of any kind, express or implied, including with respect to availability, completeness, correctness, accuracy, quality, or reliability.

1.10 Platform Connections

The Subscription Services may require or allow Customer to connect third-party accounts, including TikTok, TikTok Shop, TikTok Ads, Meta Business, Instagram, Shopify, and other supported platforms, through OAuth, API keys, webhooks, or similar authorization methods ("Platform Connections"). By establishing a Platform Connection, Customer (a) authorizes Voltr to access, retrieve, receive, store, use, transmit, and otherwise process data from the connected platform as necessary to provide the Subscription Services requested by Customer; (b) represents that Customer has all rights, permissions, notices, and authority required to connect the relevant account and grant Voltr the requested access; and (c) acknowledges that Voltr may act on Customer's behalf and at Customer's direction when performing authorized actions through the connected platform, including sending outreach messages, managing collaborations, replying to comments, sending direct messages, creating or managing ads, retrieving performance data, and performing other actions made available through the Subscription Services.

Data obtained through Platform Connections, including creator profiles, content metrics, sales data, order data, advertising data, engagement data, OAuth tokens, permissions, and webhook payloads ("Platform Data"), will be processed only to provide, secure, maintain, troubleshoot, and support the Customer-authorized integration; to comply with applicable law; and as otherwise expressly permitted by the applicable platform terms, developer policies, and Customer's instructions.

Voltr will not sell Platform Data. Voltr will not use Platform Data to build unrelated profiles, target advertising outside the Subscription Services, train general-purpose artificial intelligence models, or serve another customer except in aggregated, anonymized, or de-identified form where permitted by applicable law and the applicable platform terms.

Customer acknowledges that third-party platforms may modify, limit, suspend, or revoke API access, webhook delivery, data availability, permissions, scopes, rate limits, or developer policies at any time. Voltr is not responsible for changes, outages, restrictions, or deletion requirements imposed by third-party platforms. Customer remains responsible for complying with the terms, policies, permissions, and legal obligations applicable to each connected platform.

If a third-party platform revokes Voltr's API access, suspends Voltr's developer account, sends a data deletion or redaction request, or updates its data use restrictions in a manner requiring deletion or restricted access, Voltr may delete, de-identify, restrict, or render inaccessible affected Platform Data, including Platform Data previously available to Customer through the Subscription Services. Voltr will use reasonable efforts to notify Customer where legally and contractually permitted.

2. Customer Responsibilities

2.1 Access Credentials

Customer will safeguard, and ensure that all Authorized Users safeguard, the devices, computers, and networks used to access the Subscription Services and all login information, passwords, and security protocols ("Access Credentials"). Customer will notify Voltr immediately at contact@getvoltr.com upon learning of or suspecting any unauthorized use of Access Credentials, breach of security, or other actions that may adversely impact Voltr or Customer's computing environment. Voltr reserves the right, in its sole discretion and without liability, to take any action it deems necessary to ensure security, including terminating access, changing passwords, or requesting additional information.

2.2 Representations

Customer represents and warrants that (a) it has full power and authority to agree to these Terms of Service and to perform the obligations herein; and (b) the person agreeing to these Terms of Service on Customer's behalf has been duly authorized.

2.2A Agency and Multi-Brand Accounts

If Customer uses the Subscription Services on behalf of one or more clients, brands, merchants, creators, advertisers, or other third parties, Customer represents and warrants that it has authority to act on behalf of each such third party, connect its accounts, process its data, send outreach, manage campaigns, create ads, and provide instructions to Voltr. Customer is responsible for maintaining all required client authorizations, consents, notices, and agreements, and for ensuring that each client's use of the Subscription Services complies with these Terms of Service, applicable law, and applicable third-party platform terms.

Customer will not use data from one client, brand, workspace, or platform account for the benefit of another except as expressly authorized by the relevant client and permitted by applicable law and platform terms.

2.3 General Restrictions on Use

Customer shall, and shall ensure that its Authorized Users, comply with all Applicable Laws (defined below) in the use of the Subscription Services and shall not act outside the scope of the rights expressly granted. Customer will not, and shall ensure that its Authorized Users will not:

make the Subscription Services available to anyone other than Authorized Users;
commercially exploit, sell, resell, license, sublicense, rent, lease, or distribute the Subscription Services or include any Subscription Services or derivative works in a service bureau or outsourcing offering;
copy, modify, or make derivative works based upon the Subscription Services;
create internet "links" to the Subscription Services or "frame" or "mirror" any reports on any other website, server, or device;
access the Subscription Services for purposes of monitoring availability, performance, or functionality, or for benchmarking or competitive purposes;
decompile, disassemble, reverse engineer, or otherwise attempt to obtain or perceive the source code from which any software component is compiled or interpreted;
interfere with or disrupt the integrity or performance of the Subscription Services, the Website, or the data contained therein, or disrupt any servers or networks connected to the Subscription Services;
utilize the Subscription Services to (i) send spam or duplicative or unsolicited messages in violation of Applicable Law; (ii) send or store infringing, obscene, threatening, libelous, or otherwise unlawful, malicious, abusive, or tortious material, including material harmful to children or violative of third-party privacy rights; (iii) convey false or misleading information about your brand, products, or services; or (iv) send or store material containing software viruses, worms, Trojan horses, or other harmful computer code or to plant malware on Voltr's systems or those of Voltr's third-party service providers.

Compliance with these restrictions is an essential basis of these Terms of Service, and Customer agrees to reimburse Voltr for attorneys' fees and court or arbitration costs incurred in any proceeding in which a court or arbitrator finds that Customer or its Authorized Users have breached this Section 2.3.

2.3A Acceptable Use; Regulated Products

Customer will not use the Subscription Services to create, send, facilitate, amplify, or optimize campaigns, messages, ads, or content that are unlawful, deceptive, misleading, infringing, discriminatory, harassing, abusive, or otherwise harmful. Customer is responsible for substantiating all product claims, performance claims, health claims, earnings claims, testimonials, endorsements, discounts, offers, and advertising messages used in connection with the Subscription Services.

Customer may not use the Subscription Services for campaigns involving age-restricted, regulated, or high-risk products or services, including alcohol, tobacco, nicotine, cannabis, CBD, controlled substances, supplements, medical products, financial products, gambling, political content, weapons, adult content, counterfeit goods, or other restricted categories, unless Customer has obtained Voltr's prior written approval and Customer's use complies with all applicable laws, platform policies, advertising rules, and age-gating or consent requirements.

Customer is responsible for ensuring that all creator outreach, endorsements, testimonials, paid partnerships, gifted-product campaigns, affiliate campaigns, and advertising comply with the Federal Trade Commission Endorsement Guides, CAN-SPAM, TCPA, applicable state consumer protection laws, platform branded-content policies, and all other applicable laws and rules.

For commercial email, direct message, or similar outreach sent through the Subscription Services, Customer is responsible for using accurate sender identity, reply-to information, subject lines, brand disclosures, offer terms, opt-out instructions, and physical mailing address information where required by law. Voltr may add, preserve, or require unsubscribe links, suppression lists, throttling, platform limits, or other compliance controls and may refuse to send messages that Voltr reasonably believes could violate law, platform rules, or deliverability standards.

Voltr may review, throttle, block, suspend, or terminate any campaign, workflow, message, ad, integration, or account that Voltr reasonably believes may violate this section, applicable law, third-party platform terms, or Voltr's legal, security, or platform compliance obligations.

2.4 Compliance with Laws

Customer covenants and agrees that it will, and will ensure that its Authorized Users will, comply with all applicable laws, rules, regulations, and guidelines that govern or relate to use of the Subscription Services, including consumer protection, marketing, privacy, and data security laws, as well as industry-specific rules that may apply to the marketing of certain products (collectively, "Applicable Law"). Customer specifically acknowledges its obligation to comply with the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, the California Consumer Privacy Act (CCPA/CPRA), and other federal and state consumer protection statutes that may apply to its outreach campaigns and use of personal data. As between Customer and Voltr, it shall be Customer's responsibility to ensure that all activities facilitated by the Subscription Services comply with all Applicable Laws.

Customer further acknowledges that Voltr is the technical sender of automated outreach messages transmitted through the platform. Voltr retains independent compliance obligations under applicable anti-spam, telemarketing, and consumer protection laws. Customer agrees to cooperate with Voltr to ensure such compliance and to indemnify Voltr for any liability arising from Customer's direction of outreach campaigns in violation of Applicable Law.

3. Content

3.1 Customer Content

Customer and its Authorized Users may upload, post, transmit, and make available to the Subscription Services certain information, data, and other content (collectively, the "Customer Content"), as well as certain Creator Content. Customer and each Submitting Creator grant to Voltr a non-exclusive, royalty-free license to host, store, access, reproduce, process, transmit, distribute, and display the Customer Content or Creator Content they provide as set forth in the Documentation and as necessary to operate, secure, support, and provide the Subscription Services, document assent, and carry out the licenses and instructions described in these Terms of Service.

3.2 Creator Content

Content created by third-party creators and submitted, tracked, downloaded, or managed through the Subscription Services ("Creator Content") remains the intellectual property of the respective creator. A creator does not transfer ownership merely by submitting Creator Content.

When a Submitting Creator affirmatively accepts the Terms of Service linked in a Voltr submission process and submits Creator Content for an identified Customer or brand (the "Recipient Brand"), the Submitting Creator authorizes Voltr, the Recipient Brand, and the Recipient Brand's authorized reviewers to access that Creator Content before approval solely to review it and provide feedback.

In consideration of that submission opportunity, review and approval, and any separately agreed compensation, if the Recipient Brand or its authorized reviewer approves the Creator Content through Voltr, the following license automatically becomes effective at approval: the Submitting Creator grants the Recipient Brand and its affiliates, agencies, service providers, successors, and assigns a worldwide, non-exclusive, transferable, and sublicensable license for the full duration of the applicable Intellectual Property Rights and publicity rights, intended to be perpetual and irrevocable to the fullest extent permitted by Applicable Law and subject only to rights that cannot lawfully be waived or contracted away, to host, store, reproduce, edit, adapt, crop, caption, translate, create derivative works from, distribute, publicly display and perform, advertise, promote, and otherwise use that Creator Content and the creator's name, handle, image, likeness, voice, performance, and statements as included in or used to credit the Creator Content for the Recipient Brand's advertising, marketing, promotional, public relations, e-commerce, and other commercial purposes, in any media now known or later developed.

To the fullest extent permitted by Applicable Law, the Submitting Creator waives and agrees not to assert moral rights or similar rights in the licensed uses and, where such rights cannot be waived, consents to the licensed acts. Permitted channels include TikTok Shop, TikTok, Meta properties, paid and organic social media, websites, email, e-commerce, connected television, out-of-home, and retail. A rejected or pending submission does not activate the license granted under this Section 3.2. Once activated, the license survives the end of any campaign, partnership, Customer account, Voltr account, or Subscription Term.

The Recipient Brand must provide reasonably clear attribution to the Submitting Creator's handle or name in or reasonably adjacent to each public use, except to the extent a channel technically prevents attribution. An inadvertent or technical attribution omission does not terminate the license, but the Recipient Brand must correct ongoing and future uses where reasonably possible after receiving notice. The license does not transfer the creator's ownership or waive any commission or compensation owed under Creator Terms, campaign terms, or another agreement accepted by the applicable parties. Attribution and payment are contractual obligations rather than conditions of the license. A dispute or breach concerning attribution or payment does not rescind or terminate the license; the creator retains all contractual claims and remedies for that breach.

The exact consent text and version recorded with a submission control the scope and duration of that submission's license. Updated Terms of Service or consent language do not retroactively expand an earlier grant.

Customer may rely on the license recorded by Voltr for a submission, but third-party platforms may separately require branded-content disclosures, music clearance, ad codes, account permissions, or time-limited technical authorizations. Expiration or revocation of a platform authorization does not terminate the underlying license, and the underlying license does not replace the platform authorization.

The Recipient Brand is an intended beneficiary of and may directly enforce Sections 3.2, 3.2A, 6.2, 6.3, and 8.3 as they concern its licensed Creator Content.

3.2A Submitting Creator Representations

For each submission, the Submitting Creator represents, warrants, and covenants that the Submitting Creator (a) is at least 18 years old and has legal capacity to grant the license; (b) created the Creator Content and owns or controls all rights necessary to grant the license; (c) obtained all licenses, consents, releases, and permissions necessary for commercial and paid-media use, including for music, sound recordings, scripts, performances, people, names, likenesses, voices, trademarks, products, artwork, and locations appearing in the Creator Content; (d) is not restricted by an exclusive agreement, confidentiality duty, platform rule, or other obligation that conflicts with the grant; (e) will make truthful statements based on actual experience and disclose material connections as required by Applicable Law; and (f) will promptly notify Voltr and the Recipient Brand of any credible rights claim relating to the Creator Content and reasonably cooperate in addressing it.

3.2B Recipient Brand Responsibilities

For Creator Content carrying a recorded Voltr rights grant, Customer must (a) pay all commission or compensation required by Creator Terms, campaign terms, or another agreement and, before paid-media use, ensure an applicable compensation arrangement is in place; (b) provide attribution as described in Section 3.2; (c) preserve or add endorsement and material-connection disclosures required by Applicable Law and platform rules; (d) not edit Creator Content in a materially misleading, defamatory, or unlawful manner or falsely imply a broader endorsement; and (e) obtain and maintain any separate platform authorization required for a particular use. For Creator Content that does not carry a recorded Voltr rights grant, Customer remains solely responsible for obtaining and documenting all necessary rights, licenses, releases, and permissions before use.

3.3 Voltr Content (AI-Generated Content)

The Subscription Services use artificial intelligence to generate personalized outreach messages, recommendations, and other content based on the Customer Content and Creator Content (the "Voltr Content"). Voltr grants to Customer a worldwide, royalty-free, non-sublicensable, and non-transferable license to use the Voltr Content for its internal business or personal purposes. Customer understands that the Voltr Content may contain errors, inaccuracies, or inappropriate suggestions, and Customer is solely responsible for monitoring and reviewing the Voltr Content for appropriateness, adherence to Applicable Law, and usefulness prior to any use. The Voltr Content together with the Creator Content and the Customer Content shall be referred to herein as "Content."

3.4 Customer Responsibility for Content

Customer is solely responsible for Customer Content and for Customer's selection, editing, placement, disclosures, targeting, and use of Creator Content, including its accuracy, quality, and conformity with Applicable Law. Subject to a Submitting Creator's separate representations in Section 3.2A, Customer represents, warrants, and covenants that, during the Subscription Term, it has and will have the legal right and authority to provide Voltr with access to, use of, and license to the Customer Content and any Creator Content Customer supplies outside a recorded Voltr submission grant, and such access, use, and license will not breach any third-party agreement, violate a third party's rights, or violate Applicable Law. Customer represents, warrants, and covenants that such Content:

is provided to Voltr in accordance with all Applicable Laws and could not give rise to any liability;
will not infringe any Intellectual Property Rights;
will not violate the privacy, publicity, or other rights of third parties;
will not include, without appropriate consents and compliance with Applicable Law, sensitive information of any kind, including information regarding a minor, sensitive financial information, sensitive medical or health information, race or ethnicity, religious beliefs, sexual orientation, or precise geographic location;
will not include, without appropriate consents and compliance with Applicable Law, any information that identifies, relates to, or could reasonably be linked, directly or indirectly, with a particular individual or household other than the applicable Authorized User;
is and will be truthful or factual as applicable;
will not misrepresent the source of the Customer Content or the Creator Content;
will not misrepresent Customer's or any Authorized User's identity in any way;
will not contain any viruses, Trojan horses, spyware, malware, worms, time bombs, cancelbots, or other disabling devices or harmful components;
will not advocate or encourage any illegal activity;
will not constitute false or misleading advertising; and
will not violate, or encourage any conduct that would violate, any Applicable Law.

3.5 Monitoring

Voltr has no obligation to monitor any Content. Voltr does, however, reserve the right to monitor Content and further reserves the rights to remove or refuse to transmit any Content, to disclose Customer's name, contact information, and other information to any third party who claims that any Content violates any rights of a third party, and to terminate or suspend Customer's or any Authorized User's access to all or part of the Subscription Services.

3.6 Creator Data and Non-User Privacy

The platform may surface publicly available personal data about creators who are not Voltr account holders and have not directly consented to Voltr's processing of their information. Customer acknowledges that this data is subject to applicable privacy laws, including the California Consumer Privacy Act (CCPA/CPRA) and other U.S. state privacy statutes. Customer agrees to use creator data solely for lawful purposes consistent with the permissions granted by the applicable third-party platform and applicable privacy law. Customer may not use creator data to discriminate unlawfully, to contact creators through channels not permitted by the applicable platform, or in any manner that violates their privacy rights.

3.6A Creator Minors

Customer will not knowingly use the Subscription Services to identify, profile, contact, recruit, contract with, or advertise through creators under the age of 18 unless Customer has obtained all legally required consents and approvals, including any required parent or guardian consent, and the activity is permitted by applicable law and the relevant third-party platform's terms and policies.

If Voltr becomes aware that creator data relates to a minor and continued processing is not permitted by applicable law, platform policy, or Customer's documented authorization, Voltr may delete, restrict, or render inaccessible the affected data. Creators, parents, or guardians may contact Voltr using the process described in the Privacy Policy or Data Deletion Instructions.

3.7 E-Commerce Integration and End-Customer Data

If Customer connects a Shopify or other e-commerce store to the platform, Customer may provide Voltr with access to data about its end customers (i.e., individuals who have purchased from Customer's store). End-customer personal data carries heightened privacy obligations under applicable law and is distinct from Customer's merchant-level business data. Customer represents and warrants that it has the legal authority to share end-customer data with Voltr and that doing so is consistent with Customer's own privacy disclosures to those customers. Voltr will handle end-customer data solely to provide the services described herein and will not use it for independent purposes.

3.8 Third-Party Platform Compliance and Data Aggregation

Voltr's ability to access creator data through third-party APIs (including TikTok, TikTok Shop, TikTok Ads, Meta, Instagram, and Shopify) is subject to the respective developer policies and data use restrictions of those platforms. Customer's right to use data accessed through Voltr is expressly conditioned on compliance with those third-party data use restrictions, as updated from time to time. Voltr does not grant any rights to use third-party platform data beyond what those platforms expressly permit. If a third-party platform revokes Voltr's API access, suspends Voltr's developer account, or issues a data deletion request, Voltr will delete or render inaccessible any data obtained through that platform's API within 7 days of receiving the request via the contact method described in our Data Deletion Instructions, including data previously made available to Customer through the platform. Voltr will notify Customer of any such revocation where reasonably practicable.

3.9 Return and Deletion of Customer Content

Voltr provides for data retrieval functions of Customer Content. It is Customer's responsibility to retrieve Customer Content and permitted copies of Creator Content prior to the Termination Date (defined below). Upon Customer's written request made within thirty (30) days of the Termination Date, Voltr will provide Customer with an export of Customer's data in a commonly used format, subject to technical feasibility. After the Termination Date, Voltr will delete Customer Content and stored Creator Content from active systems within ninety (90) days, except where retention is required by Applicable Law or reasonably necessary to document assent, enforce agreements, prevent fraud, or resolve disputes. Deletion from Voltr does not revoke a license granted under Section 3.2 or require deletion of copies lawfully retained by a Recipient Brand under that license. Customer agrees that Voltr has no responsibility or liability for the deletion or failure to store any Customer Content after the deletion period.

3.10 Infringement Reporting and DMCA Procedures

Any third party, including a creator, that owns Intellectual Property Rights ("IP Rights Owner") or any agent authorized to act on the IP Rights Owner's behalf who has a good faith belief that any Content or other content on the Website infringes an IP Rights Owner's Intellectual Property Rights may report such concern by sending notice to contact@getvoltr.com with subject line "Notice of Infringement." Voltr reserves the right to terminate any Customer's Access Rights if such use infringes the Intellectual Property Rights of another or if Voltr determines that such party is a repeat infringer.

If any Customer, Authorized User, or third party believes that any content on the Website constitutes copyright infringement, such party must provide Voltr's designated DMCA agent ("DMCA Agent") with the following information: (a) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyrighted work; (b) an identification of the copyrighted work and the location on the Website of the allegedly infringing work; (c) a written statement that such party has a good faith belief that the disputed use is not authorized by the owner, its agent, or the law; (d) the submitting party's name and contact information, including telephone number and email address; and (e) a statement by the submitting party that the information in the notice is accurate and, under penalty of perjury, that the submitting party is the copyright owner or authorized to act on the copyright owner's behalf.

Copyright or infringement notices may be sent to Voltr at contact@getvoltr.com with the subject line "Notice of Infringement." If Voltr designates a DMCA agent with the U.S. Copyright Office, Voltr will publish the designated agent's contact information on the Website.

4. Fees and Payment

4.1 Fees

In consideration for the rights granted hereunder, Customer will pay to Voltr the fees for the Access Rights, the applicable Subscription Plan, and for any other services as set forth on the Website (the "Fees"). Except where required by applicable law or expressly described in Section 4.4, all Fees are nonrefundable, and Fees will be paid in U.S. dollars monthly or annually as selected, in advance, and exclude all Taxes (defined below). Customer represents and warrants that it has the right to use any payment card or other means of payment provided to Voltr for payment of the Fees. By providing payment card information, Customer authorizes Voltr and its third-party service providers to use and store the card as a payment method for all purchases made through the Website. Customer agrees to provide current, complete, and accurate purchase and billing information for all purchases. Voltr reserves the right to change pricing with thirty (30) days' notice.

4.2 Taxes

Unless otherwise stated, the Fees do not include any applicable sales, use, value-added, or similar taxes assessable by any local, state, provincial, federal, or foreign jurisdiction (collectively, "Taxes"). Customer is responsible, and Voltr shall have no liability, for all Taxes applicable to Customer's purchases hereunder. Voltr may, in its sole reasonable determination, conclude it is legally required to collect and remit such Taxes to a taxing jurisdiction on behalf of Customer. In such an event, Voltr may charge or invoice Customer for such Taxes, and Customer shall pay Voltr the amount of Taxes, unless Customer provides Voltr with a valid tax exemption certificate.

4.3 Free Trials, Promotions, Automatic Renewal, and Cancellation

Voltr may offer free trials, promotional periods, pilot pricing, beta pricing, or other limited offers. Unless Voltr states otherwise in writing, a free trial or promotional offer is available only once per Customer and may be modified or discontinued at any time.

If Customer is required to provide payment information for a free trial or promotional period, Voltr will disclose the applicable paid Subscription Plan, billing frequency, price, renewal terms, and cancellation method before charging Customer. Unless Customer cancels before the free trial or promotional period ends, Customer's subscription will automatically convert to the paid Subscription Plan selected or disclosed during signup, and Customer authorizes Voltr and its payment processors to charge Customer's payment method for the applicable Fees and Taxes. Free beta access will not automatically convert into a paid subscription unless Customer first receives the applicable paid terms and affirmatively selects or accepts a paid Subscription Plan.

Paid subscriptions automatically renew for successive monthly or annual periods, as selected by Customer, unless cancelled before the renewal date. Customer may cancel renewal through the in-product cancellation flow, including Settings > Subscription & Billing where available, or by contacting Voltr at contact@getvoltr.com. Where required by law, Voltr will provide an online cancellation method that is simple and at least as easy to use as the online signup method. Cancellation takes effect at the end of the then-current paid billing period. Customer remains responsible for all Fees incurred before cancellation takes effect.

Voltr will provide signup acknowledgments, renewal notices, receipts, cancellation mechanisms, and other subscription notices as required by applicable law. Voltr may change pricing or plan terms by providing at least thirty (30) days' advance notice, except where a longer notice period is required by law.

4.4 Refund Policy

Monthly plan Fees are nonrefundable after any free trial or promotional period ends, except where required by applicable law or where Voltr determines there was a duplicate charge, billing error, unauthorized transaction, or service availability issue warranting a refund.

For annual plans, Customer may request a refund within thirty (30) days after the first paid annual subscription charge by contacting contact@getvoltr.com. If Voltr approves an annual refund, Voltr may calculate the refund by subtracting the then-current monthly list price for each month or partial month of access used from the annual Fees actually paid and refunding the remaining balance. After that thirty (30) day window, annual refunds are discretionary and may use the same calculation. Taxes, payment processor fees, and third-party costs may be nonrefundable to the extent they are not recovered by Voltr or where refunding them is not required by applicable law.

5. Disclaimer

5.1 Disclaimer of Warranties

The Subscription Services and the Voltr Content are provided "as is" and "as available." Voltr makes no representations or warranties, whether express, implied, or statutory, regarding the Subscription Services, the Voltr Content, or otherwise with respect to the subject matter of these Terms of Service, and expressly disclaims the implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement of third-party rights, as well as any warranty arising from course of dealing or usage of trade. Voltr does not warrant that defects will be corrected or that the Website is free of viruses or other harmful components.

Voltr shall not be responsible for ensuring and does not represent or warrant that (a) the Subscription Services or the Voltr Content will meet Customer's business or personal requirements; (b) the Subscription Services or the Voltr Content will be error-free or uninterrupted or that the results obtained from their use will be accurate or reliable; or (c) all deficiencies in the Subscription Services or the Voltr Content can be found or corrected. Voltr will not be responsible for loss or corruption of data caused by acts within the control of Customer or any Authorized User. Voltr does not warrant that third-party APIs upon which the platform relies will remain available.

6. Indemnification

6.1 Customer Indemnification

Customer shall indemnify, defend, and hold harmless Voltr, its affiliates, employees, contractors, officers, and directors (the "Voltr Indemnified Parties") from and against any and all damages, costs (including reasonable attorneys' fees), and other liabilities suffered by the Voltr Indemnified Parties arising from any and all claims, demands, suits, and other proceedings brought by a third party (each, a "Claim") arising from (a) an allegation that the Customer Content or the Creator Content violates or infringes the Intellectual Property Rights or privacy rights of, or has otherwise damaged, a third party; (b) a breach by Customer or its Authorized Users of these Terms of Service; (c) Customer's use of the Voltr Content; (d) the Creator Content or the Customer Content; or (e) any failure or alleged failure of Customer or its Authorized Users to comply with any Applicable Law in connection with use of the Subscription Services, including in connection with outreach campaigns directed by Customer.

6.2 Submitting Creator Indemnification

To the maximum extent permitted by Applicable Law, a Submitting Creator shall indemnify, defend, and hold harmless Voltr, the Recipient Brand, and each of their respective affiliates, employees, contractors, officers, directors, agencies, service providers, successors, and permitted assigns from and against damages, costs (including reasonable attorneys' fees), and other liabilities arising from a third-party Claim to the extent caused by (a) the Submitting Creator's breach of Section 3.2A; or (b) an allegation that the Creator Content, as submitted and used within the license granted under Section 3.2, infringes or violates a third party's Intellectual Property Rights, privacy rights, or publicity rights. This Section does not apply to the extent a Claim is caused by the Recipient Brand's use outside the license, materially misleading alteration, failure to provide a legally required disclosure, or other violation of these Terms of Service or Applicable Law.

6.3 Indemnification Procedure

An indemnified party will provide reasonably prompt notice of a Claim, except that delayed notice relieves the indemnifying party only to the extent materially prejudiced. The indemnifying party may control the defense with qualified counsel, but may not settle a Claim in a manner that admits fault by, imposes non-monetary obligations on, or fails to fully release an indemnified party without that party's prior written consent. The indemnified party may participate with counsel at its own expense and will provide reasonable cooperation at the indemnifying party's expense.

7. Limitation of Liability

7.1 Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall Voltr's aggregate liability arising out of or related to these Terms of Service, or providing the Subscription Services, whether arising under statute, contract, tort, or under any other theory of liability, exceed the greater of (a) the amounts actually paid by Customer to Voltr during the twelve (12) months prior to the date on which such claim or cause of action arose, or (b) one hundred U.S. dollars ($100). The foregoing limitations are cumulative and not per incident and shall apply even if the non-breaching party's remedies under these Terms of Service fail of their essential purpose.

7.2 Exclusion of Consequential and Related Damages

To the maximum extent permitted by applicable law, in no event shall Voltr have any liability to Customer or any other person for any loss of actual or anticipated profits, loss of business, loss of, damage to, or corruption of data, loss of use, cost of procurement of substitute goods or services, or for any indirect, special, exemplary, incidental, punitive, or consequential damages, however caused, whether arising under statute, contract, tort (including negligence), or any other theory of liability, whether or not the party has been advised of the possibility of such damage.

8. Term; Termination

8.1 Subscription Term

For Customer, these Terms of Service become effective on the date Customer accepts these Terms of Service (the "Effective Date") and remain in effect until the Termination Date (defined below) (the "Subscription Term"). For a Submitting Creator, these Terms of Service become effective for a submission when the Submitting Creator accepts the displayed rights grant and submits the Creator Content. The provisions governing that submission continue for the duration specified in those provisions or otherwise required by their nature.

8.2 Termination

Customer's Access Rights to the Subscription Services will expire and terminate upon the earliest of the following (the "Termination Date"): (a) such date as set forth on the Website during the registration process; (b) such date as Voltr provides notice to Customer of such termination, for any or no reason, including without limitation its cessation of providing the Subscription Services on a commercial basis; or (c) such date as Customer provides notice to Voltr of such termination, for any or no reason, including through the Website or by failing to timely pay the Fees.

8.3 Effect of Termination; Survival

Customer's and its Authorized Users' right to access and use the Subscription Services shall terminate immediately upon the expiration or termination of the Subscription Term, and Voltr will delete Customer Content and stored Creator Content within ninety (90) days after the Termination Date, except where retention is required by Applicable Law or reasonably necessary to document assent, enforce agreements, prevent fraud, or resolve disputes. Voltr reserves the right to maintain Analytics within and on the Subscription Services after the Termination Date. Customer shall remain liable for any Fees, creator compensation, commission, or other costs incurred prior to or surviving such expiration or termination. The license in Section 3.2, the related attribution and compensation obligations, and any provisions that by their nature should continue after the Subscription Term or a Submitting Creator's use of Voltr will continue to apply, including without limitation Sections 1.6 (Proprietary Rights; No Implied Licenses), 1.7 (Analytics), 1.9 (Third Party Services), 1.10 (Platform Connections), 2.2 (Representations), 3 (Content), 5 (Disclaimer), 6 (Indemnification), 7 (Limitation of Liability), 8.2 (Termination), 8.3 (Effect of Termination; Survival), and 9 (General).

9. General

9.1 Marketing and Publicity

Voltr may not issue a press release identifying Customer or publicly announce Customer's use of the Subscription Services without Customer's prior written consent.

Unless Customer opts out by contacting contact@getvoltr.com, Voltr may identify Customer as a Voltr customer and use Customer's name and logo in customer lists, sales materials, and on Voltr's website, provided that Voltr's use is consistent with Customer's brand guidelines and does not imply endorsement beyond Customer's use of the Subscription Services.

Notwithstanding the foregoing, Voltr will not publicly identify any Customer as a private beta, pilot, or early-access customer without Customer's prior written consent.

9.2 Governing Law

These Terms of Service shall be governed and construed in accordance with the laws of the United States and the State of Delaware, without giving effect to conflicts-of-law principles. With respect to any disputes or claims not subject to arbitration, each party agrees to submit to the personal jurisdiction of the state and federal courts located in the State of Delaware. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms of Service.

9.3 Arbitration and Class Action Waiver

You and Voltr agree that any dispute, claim, controversy, or demand between you and Voltr that relates to or arises from these Terms of Service or the Subscription Services, other than any dispute relating to the Intellectual Property Rights of Voltr or arising under Section 6, will be determined by mandatory binding individual (not class) arbitration. You and Voltr further agree that the arbitrator shall have the exclusive power to rule on its own jurisdiction, including any objections with respect to the existence, scope, or validity of any provision of these Terms of Service or to the arbitrability of any claim or counterclaim. Notwithstanding the above, you and Voltr agree that neither waives or limits the right to (a) bring an individual action in a U.S. small claims court or (b) bring an individual action seeking only temporary or preliminary individualized injunctive relief in a court of law, pending a final ruling from the arbitrator.

Except for disputes that qualify for small claims court, all covered disputes, claims, controversies, or demands between you and Voltr that relate to these Terms of Service or our Subscription Services, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, will be resolved through final and binding arbitration before a neutral arbitrator instead of in a court by a judge or jury. You and Voltr are each waiving the right to sue the other in court and to have a trial by a jury for those disputes. Arbitration will take place on an individual basis; class arbitrations and class actions are not permitted, and you may not participate in a class or representative action as a plaintiff or class member.

Unless both you and Voltr agree, no arbitrator or judge may consolidate more than one person's claims or otherwise preside over any form of a representative or class proceeding. The arbitrator may award injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claim. If a court decides that Applicable Law precludes enforcement of any of this paragraph's limitations as to a particular claim for relief, then that claim (and only that claim) must be severed from the arbitration and may be brought in court.

Either you or Voltr may start arbitration proceedings. Any arbitration between you and Voltr will take place under the Consumer Arbitration Rules of the American Arbitration Association then in force, as modified by these Terms of Service. You and Voltr agree that the Federal Arbitration Act applies and governs the interpretation and enforcement of this provision. Any arbitration hearings will take place in Wilmington, Delaware, unless Applicable Law requires another location or remote participation. A party who intends to seek arbitration must first send a written notice of the dispute to the other by tracked mail or email ("Notice"). Any such Notice to Voltr shall be delivered to contact@getvoltr.com or by certified mail to: Voltr, Inc., c/o Wyrick Robbins Yates & Ponton LLP, 4101 Lake Boone Trail, Suite 300, Raleigh, NC 27607, Attn: Allie Coggins. Voltr may send Notice to the email address associated with or provided in your account, submission, or other interaction with Voltr. The Notice must (1) describe the nature and basis of the claim or dispute and (2) set forth the specific relief sought. You and Voltr agree to use good faith efforts to resolve the claim directly, but if no agreement is reached within thirty (30) days after the Notice is received, either party may commence an arbitration proceeding. All documents and information disclosed in the course of the arbitration shall be kept strictly confidential.

9.4 Severability

If any provision of these Terms of Service is, for any reason, held to be invalid or unenforceable, the other provisions of these Terms of Service will remain enforceable, and the invalid or unenforceable provision will be deemed modified so that it is valid and enforceable to the maximum extent permitted by Applicable Law.

9.5 Waiver; Remedies

Any waiver or failure to enforce these Terms of Service on one occasion will not be deemed a waiver of any other provision or of such provision on any other occasion. Other than as expressly stated herein, the remedies provided herein are in addition to, and not exclusive of, any other remedies of a party at law or in equity.

9.6 Notices

Except as set forth in Section 9.3 above, Voltr may send notices under these Terms of Service to the email address associated with Customer's account or supplied by a Submitting Creator. Notices to Voltr shall be sent to contact@getvoltr.com. Notices are effective upon receipt. You may change your notice address by updating applicable account information or contacting Voltr.

9.7 Entire Agreement

To the maximum extent permitted by Applicable Law, these Terms of Service, the Registration Information, and the exact rights grant recorded with a creator submission constitute the entire agreement between the applicable parties as to their subject matter and supersede prior or contemporaneous proposals or representations concerning that subject matter. These Terms of Service do not supersede separately accepted Creator Terms, campaign terms, or another written agreement governing creator compensation, commission, or deliverables except where that agreement expressly states otherwise. Customer acknowledges that its agreement hereunder is not contingent upon the delivery of future functionality or features. No terms stated in other Customer order documentation are incorporated into these Terms of Service unless Voltr expressly agrees in writing.

9.8 Amendment

Voltr may, in its sole discretion, amend or modify these Terms of Service from time to time. For material changes, Voltr will provide at least thirty (30) days' advance notice via email or in-platform notification before the changes take effect. Continued use of the Subscription Services after the effective date constitutes acceptance of the updated Terms of Service. If you do not agree to updated terms, you must stop using the Subscription Services before the effective date. No amendment expands the scope or duration of a creator submission license unless the Submitting Creator affirmatively accepts the new grant for that Creator Content.

9.9 Subcontractors

Voltr may engage subcontractors to act on Voltr's behalf in connection with its provision of the Subscription Services, including processing Customer Content, provided that Voltr is responsible for such subcontractors' acts and omissions in relation to its obligations under these Terms of Service.

9.10 No Assignment

Except for a transfer or sublicense expressly permitted by Section 3.2, Customer may not assign, delegate, or otherwise transfer these Terms of Service, or its rights and obligations herein, without obtaining the prior written consent of Voltr, and any attempted assignment, delegation, or transfer in violation of the foregoing will be void ab initio. These Terms of Service will be binding upon the parties and their respective successors and permitted assigns.

9.11 Force Majeure

Any delay in the performance of any duties or obligations of either party (except the payment of money owed) will not be considered a breach of these Terms of Service if such delay is caused by a labor dispute, shortage of materials, fire, earthquake, flood, pandemic, epidemic, internet or telecommunications outages, third-party platform service interruptions or API revocations, or any other event beyond the control of such party, provided that such party uses reasonable efforts to notify the other party of the cause of such delay and to resume performance as soon as possible.

9.12 Independent Contractors

Voltr's relationship to Customer is that of an independent contractor, and neither party is an agent or partner of the other. Neither party will have, and will not represent to any third party that it has, any authority to act on behalf of the other.

9.13 Construction

The titles of the sections of these Terms of Service are for convenience of reference only and are not to be considered in construing these Terms of Service. Unless the context clearly requires otherwise: (a) references to the plural include the singular, the singular the plural, and the part the whole; (b) "or" has the inclusive meaning frequently identified with the phrase "and/or"; (c) "including" has the inclusive meaning frequently identified with the phrase "including but not limited to"; and (d) references to "hereunder," "herein," or "hereof" relate to these Terms of Service as a whole. The parties agree that these Terms of Service shall be fairly interpreted in accordance with their terms without any strict construction in favor of or against either party, and that ambiguities shall not be interpreted against the drafting party.

10. Contact

For questions about these Terms, legal notices, DMCA / infringement notices, or security issues, contact contact@getvoltr.com.